Yes. Third party security company has penetration-tested AssetTrack for ServiceNow. All important security issues have been remediated. Penetration testing and remediation results are available upon request. Contact email@example.com for more information.
No. AMI does not handle sensitive customer data. AMI does have formal information security policies for securing AMI internal information such as our source code, company documents, HR files, and other company data.
No. AssetTrack for ServiceNow is a ServiceNow "scoped application." It runs entirely within the Customer's ServiceNow environment. No ServiceNow customer data is sent to AMI, nor accessed by any AMI employee.
No. AMI recommends and sells pre-printed barcode labels instead. Pre-printed barcode labels cost less, are higher quality, and are guaranteed to be unique. Self-printing labels is far more trouble than it's worth. You have to make sure no tag values are reused, printers and ribbons are maintained, and users are trained. After all that, you [...]
No. When AssetTrack is uninstalled from a ServiceNow instance, the alm_hardware table, and all other common ServiceNow tables, are untouched. There will be no negative impact to ServiceNow asset management capabilities when AssetTrack is uninstalled.