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Frequently Asked Questions

What devices does AssetTrack support?

AssetTrack supports all major smartphone, tablet and browser platforms including iOS, Android, Blackberry 10, Windows Phone 8.1, Chrome, Firefox, Safari, IE 11+ and all other HTML5-compliant devices.

A detailed list of supported mobile devices can be found in AssetTrack Mobile Device Requirements in AMI’s online documentation.

What Bluetooth barcode scanner hardware does AssetTrack support?

AssetTrack 4 supports any common Bluetooth scanner device that works as a keyboard wedge with your particular device model.  AMI recommends the Socket Series 7 Durable Bluetooth Scanner as a solid option for iOS and Android users.

Can I run AssetTrack on my own Server?

Yes, AssetTrack can be run inside your own network or can be hosted by AMI for you.  We recommend allowing AMI to host the software to simplify support, however, on-premise installations are available.  See AssetTrack System Requirements for more information about what’s needed to run AssetTrack yourself.

What barcode symbologies does AssetTrack support?

AssetTrack supports all common symbologies including code 3of9, code 128, QR and all other standard symbologies in use today.

Can I print my own asset tags?

Yes, you can, but AMI doesn’t recommend it.  Purchasing pre-printed, high quality tags from AMI or other barcode vendor is far simpler, produces better tags, and eliminates the possibility of creating duplicate tags in your environment.  Learn more about AMI’s tagging recommendations in our free Asset Tagging Guide.

With what ITAM and ITSM systems does AssetTrack integrate?

AssetTrack natively supports CA IT Asset Manager, CA Service Desk, HP Asset Manager, and ServiceNow out of the box.  AMI professional services has helped organizations integrate with other systems such as Flexera, BMC Remedy, Oracle Financials, PeopleSoft, and other homegrown business applications.

Wait. I thought ServiceNow Helsinki already has barcode support?

Yes, it does, but it’s rudimentary and does nothing without developers getting involved.

Helsinki provides a barcode control you can add to a service portal UI page to let you scan a barcode into a text box.  That’s it and that is not asset tracking.  Your ServiceNow developer has to develop code to react to that barcode scan and do something with it, and has to support that code as your ServiceNow platform changes over time.

AssetTrack incorporates barcode and RFID scanning into a complete out-of-box asset lifecycle workflow, extending the basic Helsinki barcode support into a complete solution that delivers value immediately.

Here’s what AssetTrack adds to ServiceNow:

Feature Helsinki AssetTrack Serverless AssetTrack Server Why do I care?
Scan a barcode tag to populate a form field Included Included Included Save time an eliminate errors capturing a text value such as a serial number or asset tag
Scan an asset to look up asset information Requires development Included Included Don’t update the wrong asset
Scan many assets to create or update them all at once Requires development Included Included Try to inventory a stockroom with 400 assets one at a time and let me know how that goes.
Audit a location or stockroom to identify missing assets and correct location errors. Requires development Included Included Know what’s missing before it’s too late. Have confidence in the accuracy of asset data.
Offline data capture, upload later N/A Included Included Capture asset updates with devices while not connected to the network.
Report on asset accuracy by location Included Included Know which locations and groups are tracking assets well and which need training.
Configure and change lifecycle processes w/o development Included Included Customize and enforce your process to ensure data is captured correctly for your organization without hiring a ServiceNow developer to build and maintain it.
RFID data capture Included Included Implement RFID devices to dramatically increase the speed and accuracy of data captured in the field.
Receive assets against purchase orders Included Q2/2017 Included Know immediately when a shipment doesn’t match an order. Only pay invoices for assets that are received. Link every asset to the PO used to procure it for proper three way match, warranty/maintenance tracking.
Review scanned data prior to writing to the database Included Q2/2017 Included Stop database corruption before it starts. Trap invalid data and give asset management the tools to normalize and clean data to keep your reports usable.
Catch new referential data added in the field to prevent database duplication and corruption. Included Q2/2017 Included Allow data collectors to create control table values w/o concern for corrupting your database.
Integration of external ERP and ServiceNow into one receiving process Included Q2/2017 Included Maintain perfect alignment between Financial and ITAM/CMDB data by creating one receiving process that updates both systems.

Save time; Improve accuracy; Be compliant; Don’t build this all your self.

AMI