AMI has been building IT asset tracking software solutions for over a decade. In that time, we have refined a set of hardware asset tracking principles that drives both our product designs and the asset tracking programs we create for our customers. Understanding the fundamentals of some of these principles will help understand the structure of the solutions we provide.
Compliance, Availability, Security and Savings
Successful IT Asset Management is not about tracking physical items, but is instead about driving compliance, availability, security, and savings in the management of IT assets. Anything done under an asset management program, including hardware asset tracking, should support one or more of those goals (e.g. license compliance, service availability, data security, cost savings, etc.).
The repository should serve multiple organizations
Successful IT asset management serves multiple enterprise organizations’ concerns. Procurement buys the assets, service management delivers services using the assets, the service desk supports desktop assets, data centers house server assets, [who?] manages licensing and warranties of the assets. The IT asset tracking software system needs to support importing from and publishing to separate systems so that it can serve the needs of these different organizations as assets move through the enterprise. It also needs to be able to support the data collection concerns of those different organizations.
The asset tracking program is a single holistic system
Our most successful solutions are those where we design a holistic collection of processes intended to work together as a single system, purpose-built to achieve explicit high level goals as efficiently as possible.
One size fits one
No two organizations are alike, and every asset tracking program has its own set of problems it is trying to address and information it needs to track. Flexibility and configurability must be fundamental characteristics of our product functionality and services.
Empower the asset manager
The IT asset manager is the keeper of the kingdom when it comes to ensuring asset data accuracy and understanding what needs to be done to successfully deliver against the four goals. Give them fine grained configurability of the data collection processes used by the field technicians. They should own the more complicated tasks related to solving data collection exceptions and reconciling the ensuring the collected data is correct
Don’t hold up data collection
Keep the data collection flowing so that assets don’t pile up at the receiving dock. Allow the data collector to send data into the system, and give the asset manager the tools they need to reconcile any issues with the information submitted. Also, try to make data collection tasks as efficient as possible. Keep the clicks, swipes, and scans to a minimum, so data collection is as quick as it can be. This helps with cost reduction (time is money), data collector satisfaction, and overall system adoption.
Audit solution performance regularly
Designing a great asset tracking software solution is great, but how do you know if you have achieved your goals? You can’t evaluate and improve what you don’t measure.