Northrop Grumman, a global leader in aerospace and defense, has over 100,000 employees and tracks more than 263,000 assets across complex workflows, subcontractors, and internal teams. Before AssetTrack, Northrop Grumman faced major challenges with manual processes and data inaccuracies.
The problem.
Jason Frere, Manager of Property and Asset Management at Northrop Grumman, noted, “We were getting Excel spreadsheets from our subcontractors, and we had no clue if those were up to date.” Due to the complexity of workflows across subcontracted IT services and in-house teams, Northrop Grumman was seeing inconsistent asset tracking, delays in hardware status updates, and lacked real-time visibility of assets.
The solution.
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Mobile scanning solutions for technicians to update hardware records in real-time
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Custom forms integrated into workflows, reducing manual tasks and errors
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Introduction of stockrooms for tracking infrastructure assets
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Real-time asset visibility and tracking for subcontractors, eliminating reliance on manual spreadsheets
Frere highlighted the flexibility of the solution, saying, “We were able to build our forms to match our workflows… Technicians can now use their mobile phones as they deploy or retrieve a device, immediately scan it, and update the system.”
Following the implementation of AssetTrack, Northrop Grumman saw reduced delays in closing tasks and improved SLAs with subcontractors. Real-time asset tracking increased efficiencies and reduced the number of lost assets while eliminating the need for cumbersome manual updates.
Customer Testimonial
“[AssetTrack] It’s way more efficient… Overall, just a better process. We’ve significantly improved, and now have full visibility into assets that hit our dock.“
-IT Manager
