Case Study: How a Healthcare Organization Streamlined IT Asset Management with AssetTrack
Industry: Healthcare
Employees: 10,000+
Locations: 11
Assets Managed: 92,500+
The Challenge: Managing Nearly 100,000 IT Assets in Healthcare
This large healthcare provider struggled with the growing complexity of managing 92,500+ IT assets across hospitals and outpatient facilities. Their manual processes created inefficiency, risk, and unnecessary costs:
Asset disposal relied on spreadsheets, slowing operations and increasing errors.
Moving assets in ServiceNow required scanning each item individually.
Physical audits were inconsistent, slow, and often inaccurate.
Refresh forecasting was manual, leaving outdated devices on the network—causing security risks and degraded performance.
For a healthcare organization focused on patient safety, compliance, and efficiency, these gaps created both operational and security challenges.
The Partnership: AMI + AssetTrack for ServiceNow
The organization partnered with AMI to automate and modernize IT asset management in ServiceNow. Together, they built a solution that eliminated manual bottlenecks and gave leadership real-time visibility into IT asset data across the enterprise.
The Solution: Smarter, Automated IT Asset Management
With AMI’s expertise and AssetTrack for ServiceNow, the healthcare provider transformed its IT asset lifecycle management with four key solutions:
Automated IT Asset Disposal (ITAD): A custom solution now automates disposal lot creation. Vendors validate assets onsite through AssetTrack, achieving a 41% faster validation process compared to spreadsheets.
Palletized Asset Moves: Entire pallets of assets can be transferred with a single scan, replacing time-consuming one-by-one entries.
Advanced IT Audits: New ServiceNow UI actions automatically launch audits, notify staff, and log results instantly in the AssetTrack dashboard.
Smart Refresh Forecasting: Automated reporting projects refresh needs and costs up to five years out, enabling proactive budget planning and reducing risk of outdated assets.
The Results: Efficiency, Compliance, and Risk Reduction
The impact of modernizing IT asset management was immediate and measurable:
41% faster disposal validations with real-time accountability.
Time savings from scanning pallets instead of individual assets.
Accurate, real-time audits that strengthen compliance and oversight.
Proactive refresh planning that reduces security vulnerabilities and avoids costly maintenance issues.
Looking Ahead: Future-Ready IT Asset Management in Healthcare
By modernizing its asset lifecycle with AssetTrack for ServiceNow, this healthcare leader now operates with an IT asset management system that is:
Faster – eliminating manual steps and accelerating workflows
Smarter – enabling real-time visibility and automated reporting
Scalable – built to support future growth and evolving IT needs
The result is a future-ready IT asset management platform that reduces risk, streamlines operations, and supports the organization’s mission of delivering excellent patient care.
Interested in partnering with AMI to transform your Asset Management? Contact Us
