M&T Bank, a large financial institution with over 22,000 employees and 130,000 tracked assets, was facing significant challenges in hardware asset management, particularly after shifting to a laptop-first, hybrid workforce during COVID-19 and completing an $8.3 billion corporate merger.
The problem.
M&T struggled with the manual processes involving spreadsheets and incomplete hardware tracking across multiple systems. These challenges were made worse with the Covid-19 pandemic, supply chain shortages, and the complexities of completing a large corporate merger. “We were split between desktops, thin clients, and laptops. With the move to a hybrid workforce, we updated policies, procedures, and asset tracking, especially post-merger and supply chain issues,” said Mark Stevens, Vice President of Tech Endpoint Enablement.
The solution.
- Automating asset tracking and reducing manual entry of data
- Implementing email notifications and real-time updates to improve communication
- Introducing audit modules for comprehensive hardware inventory checks
- Integrating consumable tracking, further streamlining operations
- Implementing user-friendly reporting and stockroom tracking for better visibility of assets
“Automation through AMI has reduced manual spreadsheets, introduced email notifications, and streamlined processes. Reporting is integrated, making data easily accessible, improving accuracy, and reducing error counts.”
-VP of Finance
