Confused about ServiceNow

ServiceNow has recently rolled out a smartphone hardware receiving app that is creating some confusion among asset managers on what it does and doesn’t do. We’ve had a number of clients ask about it, and here’s what I’m telling them. First off, you need to keep in mind that the goal of enterprise ITAM is…

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Press Release

Complete hardware lifecycle solution can expedite critical ITAM digital transformation as companies normalize operations SEATTLE and TROY, MI, June 2, 2020—AMI, the world leader in RFID and barcode IT asset management (ITAM) software, and ITAM managed services leader Re-Source Partners have teamed up to introduce AssetTrack Pro, a compete hardware lifecycle solution. AssetTrack Pro combines…

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Nike ITAM REVIEW AWARD

I was glad to see that ITAM Review, which provides news, reviews and resources for ITAM and SAM professionals, announced its annual excellence awards in May, even if the ceremony had to be held virtually due to Covid-19. Organizations need a feel-good story right now, and these awards accomplish that by honoring some of the…

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ITAM managed services

Ever look at your ITAM program and think if only I had more: time/ resources/ support/ organization/ control/ access to new technologies/ peace of mind? You’re in good company. We see ITAM programs in every stage of maturity, completeness, and, frankly, effectiveness. Organizations generally stand in one of two camps: Those striving to get to a…

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Asset Managers

Working from home is the new normal for millions of people, sending organizations and their employees rushing to buy computers, monitors and other technology so the stay-at-home workforce can do their jobs. The state of Colorado, for one, has spent $2.4 million on 1,800 laptops for remote employees, according to the Denver Post. With many…

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  A lack of efficient asset tracking results in poor quality asset data, limiting your ability to make cost-saving decisions, increases your risk, and degrades confidence in your IT Asset Management (ITAM) program as a whole. Common indicators your current asset tracking system isn’t optimal: When items are purchased and received – model numbers don’t…

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  We’re often asked, “What’s the best solution for data collection and inventory tracking? Barcode or RFID?” It depends. Consider the following use cases: Receiving – With an advance shipment notice (ASN) and pre-tagging from your vendor in place, you can use RFID to receive assets at the dock, saving a ton of time. However, when…

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  AssetTrack for ServiceNow is the only barcode and RFID hardware asset management solution available that is “serverless,” meaning that it runs entirely within the ServiceNow platform. AssetTrack requires no third party server or cloud service. Because of this, the total cost of ownership of AssetTrack is far lower than server based solutions, which come…

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To be really good at hardware asset management (and avoid expensive physical inventories) you need the field services team to participate. After all, they’re on the front lines deploying, fixing, moving, and reclaiming assets on a regular basis. Generally speaking, IT asset tracking is not typically a concern of field services because they don’t directly benefit…

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